FAQs during COVID-19
Placing your order
So how do I order?
It’s simple. Select the right box for you (here on our website), see Delivery Information,) and pay for your order. One of our team will then drop your produce off as per your instructions.
What box options are available?
Mini: Suitable for one couple per week. Just the perfect amount of the best of the season for a couple who love to cook throughout the week.
Standard: Suitable for one family of between three and five people per week, including Sunday lunch. Is there such a thing as a standard family? Answers on a postcard perhaps! Anyway, if you’re menu planning for three to five, with a beloved major fixture for a Sunday, this is the box for you.
Large: Suitable for one family of between four and six people with hungry kids per week including Sunday lunch, or a vegetarian household Known at Parsnips and Pears as the hungry box! Perfect for veggies or a family with a big appetite.
Extra Large: Suitable for a large family occasion. The only option for large, famished families! You might even want to share this with your neighbours!
Salad (Standard): Suitable for an average sized family. Whether it’s dressed up or dressed down, you’ll be sure to enjoy this super salad selection any time any place!
Fruit: Suitable for an average sized family. An apple a day keeps the doctor away, so imagine what good a whole box of assorted fruit will do!! Top up the lunchboxes with delicious fruit, make desserts and keep your fruit bowl full for all to see!
Can I find out what I’ll be getting in my vegetable box before it arrives?
The produce section on the website will give you a rough idea about what you can expect. Unfortunately we can’t predict exactly what will be included in your box as it very much depends on what’s currently in season and how the crop is faring!
Can I get more of what I love and less of what I hate in my box?
We are not currently able to bespoke orders but once we are back to business as usual this will change.
Will I only get certain vegetables in the months that they are seasonal?
Yes. We don’t import as that goes completely against the grain of what we’re all about! You will only get produce that’s seasonal and from a British supplier. However, we can't grow tropical fruit over here and we want you to get good variety from our fruit boxes, so don't be shocked to find a pineapple or something like that from further afield.
Paying for your order
Do I have to pay at once? How do I pay?
Yes. You will be required to pay online on checkout. We offer secure payment processes, and take every possible step to ensure your money is safe in our hands.
What if I need to cancel my order?
We are currently not accepting cancellations once an order has been made due to stock being allocated at time of payment process.
When can you deliver?
We deliver on Tuesdays, Wednesdays, Thursdays, Fridays or Saturdays, depending on your postcode area - see Delivery Information.
Are your vans refrigerated? How do you keep the produce cool?
Yes we do have a refrigerated van to keep your produce fresh and cool for when we deliver!
What if I'm not in when you deliver?
We’re happy to follow any instructions you give us. We could leave your box with a trusted neighbour or tucked around the side of your house – whatever works for you.
What if you leave it outside and it rains? Or it gets pinched?
Our delivery staff are full of common sense and will always try and leave your box in a sensible spot so it’s out of sight and tucked away from the elements. But if it does go astray, we’ll have a chat and arrange for a replacement to be sent out.
Can you deliver to a block of flats?
Flats aren't a problem. Just make sure when you order, you give us detailed instructions about where you’d like us to leave your box so we can get it to you in the safest possible way. Also, please let us know if we will need a code to get into the building.
Can you deliver to me at work?
Absolutely. If it makes your life easier, we’re more than happy to do that! Again, just make sure you leave detailed delivery instructions when you place your order.
Can you deliver at the same time to the same place each week?
We can take repeat orders as needed to suit you and your lifestyle, though at present we can't provide guaranteed delivery at a specific time.
How will I know when my delivery has arrived?
We don’t at present offer a text messaging service, so if you’re not in when we deliver, the driver will leave the box in a safe place or with a neighbour (if requested) and pop a note through the door, so that you know where to find the box as soon as you get home. If you instruct us as to where to leave the box then the driver will follow those instructions and still pop a note through the door.
Can I collect my box rather than you deliver?
No, not at the moment. But if our customers are keen to see that type of service on offer, we’ll look into this and keep you posted!
If your house does not have a number, please include in the notes section detailed instructions of where your address is.
Click on item you want to subscribe to.
Select Subscribe and use the drop down menu to select how often you want it to be delivered.
Click Add to Basket (rather than the green plus sign)
How to add one off items to existing subscription?
Then pay and your subscription will be set up
Log in to your account
Click on the item you want for a one off purchase.
Select add to existing subscription
This will add it to all of your subscription orders
Once you have paid for the order with the additional one off item, go back to your account by clicking your name in the top left hand corner
Select manage subscription under Account Details
Select Product (Qty)
Click the bin icon to remove from your existing order
Select shipping rate
What happens if I don’t like my box, how do I return it?
We really hope you love your produce when it arrives. Really, there’s no reason why you shouldn't, because we can tailor it (as far as it’s seasonally possible!) to suit your tastes each. Every box is also checked to make sure it reaches our high quality standards. But if you’re not happy with it, then of course we will do something about it.
Using your produce
How will I know what I’ll be getting in my box and what to then do with it?
You’ll have a rough idea of the box contents based on the information we supply when you place your order. We have lots of lovely recipe ideas on our website to give you some inspiration for many of the individual items. There’s tonnes more information on our website too so take a look more cooking ideas!
Do I get storage instructions?
We don’t at present provide storage instruction in each box but again, this information can be found on our website. Or you can have a chat with one of the delivery staff who will be happy to provide advice.
Should I wash my produce before eating it?
We suggest you do – not because it’s been sprayed with anything nasty, but just to keep you and your family safe from any unwanted germs.
How much packaging is on each box?
Very little. We try to use as little plastic wrapping or any type of cover as possible, your produce is popped neatly in your box ready for you to unpack.
Do you recycle the boxes?
Yes, we’re happy to. Just leave your empty box in the spot we’ll be dropping your next box off at and we’ll pick it up and take it away for re-use.